Online Student Complaint Procedure
Use the contact information below to talk with a representative from online learning.
Hours
Standard JWCC business hours
Vicky Nieders
Coordinator for Instructional Technology and Training
217.641.4512
Email Vicky Nieders
Jacob Savoia
Instructional Coordinator
217.641.4511
Email Jacob Savoia
Becky Will
Instructional Support Coordinator
217.641.4527
Email Becky Will
For problems with the Canvas course management system: 877.261.9854
John Wood Community College is committed to serving all students efficiently and fairly. The College has a process in place to facilitate positive resolutions to student concerns.
If you have a concern about your online course and would like to discuss it or get information about the Student Grievance Policy and/or Procedures, please contact the Dean of Students using one of the following methods:
If you are an online student and feel that your complaint has not been satisfactorily resolved through the Student Grievance Policy and Procedure, Illinois participates in the State Authorization Reciprocity Agreement (SARA). Students from SARA states may file a complaint with the Illinois Community College Board.
If you are an out of state student, you may file a complaint with the state in which you reside – review a list of contacts by state.